HORSE & RIDER EQUIPMENT
TC MANE is an export factory supplying horse equipment and rider gear. Our product range includes horse halters, saddle pad, horse boots, riding apparel, helmets and equestrian accessories.We provide end-to-end after-sales support, strict pre-shipment inspection and customized services for wholesalers, equestrian brands, retailers and cross-border sellers. We help customers control product quality, reduce after-sales risks and build long-term cooperation.
5 Advantages of TC Mane After-sales Support
As an original manufacturer of equestrian products , TC MANE strictly controls product quality before shipment. We provide clear and standardized after-sales support. Our flexible and efficient service helps equestrian businesses handle product-related issues quickly and effectively.
Dedicated Team・Fast Response
Our professional after-sales team tracks every equestrian order. We reply within 24 working hours and quickly handle after-sales issues related to horse rugs, halters and riding apparel.
Factory Quality Control・Joint Support
All equestrian products pass full inspection before shipment. For workmanship/material defects in saddle pads, riding apparel & accessories, we work with you for proper solutions.
Simple Return & Exchange・Clear Rules
A simple return process for cross-border equestrian wholesale orders. Return and exchange rules are clearly stated in advance. Orders that meet our return and exchange conditions can be returned or exchanged.
Original Factory Support・Long-term Supply
In addition to returns, we can provide replacement parts and support order changes and restocking for your long-term equestrian product supply.
Transparent Pricing・No Hidden Fees
After-sales costs are handled based on responsibility. There are no hidden fees or extra charges. Any applicable costs are clearly stated in advance.
Service & Cost Notice: We can provide replacement parts for bulk orders. After-sales costs are handled based on responsibility. For returns not caused by product quality issues, the buyer covers the return shipping costs.
Complete After-sales Terms
We explain our product warranty terms, return & exchange rules for wholesale orders, custom product revision process and dedicated after-sales support for Equestrian Products below.
1-Year Factory Warranty Terms
Our 1-year warranty starts from the date you receive the goods. Clear warranty rules guide our after-sales service for Equestrian Products.
Warranty Classification
- Covered Issues (Only factory defects)
- Raw material quality problems
- Broken stitches or loose threads
- Deformed or broken metal parts
- LOGO color difference or printing peeling
- Not Covered
- Normal wear and tear from daily use
- Damage from improper riding use or manual cutting
- Mold & damp damage caused by poor storage
- Breakage caused by overstrong pulling
Warranty Period: All in-stock and bulk custom Equestrian Products come with a 1-year factory warranty, starting from the date of goods receipt.
3 Steps for After-sales Cooperation
Within the 1-year warranty period, please follow these 3 steps if you find a factory workmanship defect.
1.Submit Information
Send order number, photos/videos of defective parts to our service email, and describe the product problem.
2.QC Review & Inspection
Our QC team checks the product against factory standards within 48 hours and sends you the inspection result.
3.Provide Solution
Once confirmed as a factory workmanship defect, we provide a suitable solution based on the issue
Order Return & Exchange Policy
Clear and standard after-sales process. Transparent responsibilities & timelines rules for steady cooperation.
After-sales Rules
- Acceptable Return & Exchange Cases (Good outer package)
- Factory quality defects
- Wrong goods or size from factory
- Unacceptable Return & Exchange Cases
- Custom products printed with your exclusive logo
- Used, stained or damaged products that cannot be resold
- Damages caused by improper storage or re-transportation
- Requests submitted more than 30 days after receipt without quality issue
Standard Steps for Return & Exchange (SOP)
Application Deadline: Submit your request within 30 days after receiving the goods.
After we receive and check the returned products, we will provide solutions within 3–5 working days.
Replacement Parts
Wide Range of Replacement Parts
- For Various Products:Matching parts are available for horse rugs, horse halters, rider apparel and more.
- Common Parts:Buckles, D-rings, adjusters, webbing, and other metal and plastic parts.
- Extend Product Life:Buy replacement parts in bulk to repair products, extend their service life and reduce replacement costs.
If you need replacement parts, contact our service team to check availability, get bulk pricing and learn how to order.
With a complete supply chain, we provide original replacement parts for wholesale buyers to repair worn products.
Common After-sales Issues & Solutions
These are common cases based on real international trade experience. We follow standard handling rules for after-sales issues with all equestrian products.
Send your order number and photos/videos of defects for our QC team to check. If factory quality problem is confirmed, we will discuss solutions together.
Send photos/videos of damaged package and goods after receipt. We help claim with the shipping company. Responsibility is confirmed by packing standards and shipping terms, then we discuss solutions.
If your order has missing or wrong products, please send the order list and evidence. Our support team will check and provide solutions.
TC MANE After-Sales Case：
Full Rework of 300 Custom Halters
When a quality issue is found, we take responsibility — not just provide an explanation.
Case Background: Production Dispute with Overseas Buyer Ms. Evans
After the buyer received the bulk order, a quality issue was found with the nylon webbing on the halters.
To protect the buyer and ensure the final quality, TC MANE arranged to bring all 300 halters back for rework.
Our Solution
We replaced the original webbing with new, thicker and higher-quality nylon webbing, then rebuilt the affected halters and completed a full quality inspection before shipment.
Zero Extra Cost
We covered the rework, upgraded materials and additional shipping costs.
Important Guidelines for All Purchasing Partners
30-Day Basic Inspection
Please inspect goods within 30 days after receipt.And Keep full unboxing videos and package photos.Our QC team needs these as evidence.
Get Official RMA First
Contact your account manager to get after-sales approval before any return or exchange.Our warehouse will refuse packages sent without approval.
Factory QC & Shipping Records Kept for 12 Months
We keep factory QC videos and shipping records for 12 months for every order. We compare them with your evidence to speed up after-sales handling.
Why Do We Need Unboxing Videos?
Equestrian products such as horse rugs, halters and more require long sea transport. Shipment may be transferred and repacked at ports. Damaged outer packaging, packing lists and full unboxing video help us:
- Clearly confirm whether the damage came from sea transit or factory packing mistakes.
- Collect complete evidence for both sides to support cargo insurance claims.